Virtual HR Manager

Most of us view HR as the person or department, that takes care of procedures and compliance. Things like compensation and benefits, employee assistance and labour relations, but the truth is that’s only part of the picture.

The other component is more strategic in nature and focuses on operational development. Specifically:

» organisational development
» cultural alignment
» people development

Here’s the secret: Incorporating input from both sides can propel your organisation to higher levels of productivity, quality, and innovation. This is what we call ‘value-added’ HR and the role of a good HR Manager.

For most businesses hiring a good HR Manager is cost prohibitive. After all they are a valuable asset, which is why we have created the virtual HR Manager solution.

Through this solution we provide the technology, tools, expertise and advice, for you to access on an ‘as need’ basis.

Solutions to your problems

In our experience business owners and/or decision makers find the following ‘people problems’ their biggest source of pain.

Attracting and Retaining Good Employees

A study of companies that are renowned for their ability to attract and retain talent (Sears, Southwest Airlines, Edward Jones to name a few) found that all of the surveyed companies implemented competency based position profiles so that employees understood the skills and abilities required to move into other roles, including leadership positions.

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Getting the right people, doing the right jobs

The base of your HR system must be designed on the business’ strategic goals. Recruitment selection, development, incentive and retention strategies should be aligned accordingly.

We take a holistic approach to ensure your employees fit the position criteria and company culture. We recommend performing Hogan Personality Profiles on preferred candidates to ensure you truly know who you are recruiting.

Employees are expensive

Low performance, dysfunctional culture and high turnover impacts profitability and can significantly affect the morale and culture of your business. Our HR Manager will measure employee behaviours and performance based on key business priorities. Integrating the strategic elements into the broader fabric of an organisation provides a significant value to all shareholders and ensures you have top performing employees.

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Managing Termination and Unfair Dismissal Claims

Why do we so readily run to call IT when our computer stops working, but when faced with an HR matter we fail to ask for professional HR advice and guidance to prevent the risk of a possible tribunal claim?

It’s a good question, we’re not sure of the answer either. Our advice: Don’t act retrospectively.

However, if the situation does arise (and it often does) then we are here to support you. Truth be told, this is how many of our clients first discover us. A once off advice request turns into a partnership you can’t afford to do business without.

We believe that good business strategy includes people as a source of competitive advantage and a management culture that supports the belief.

We are passionate about improving your business productivity and creating employers of choice through best practice HR Management.

So what can you expect when engaging lucent as your HR Manager?

Our approach

  • STEP 1: Strategic Planning Session and Report

    Our qualified HR Manager will conduct a strategic planning session with the business owner/decision makers to discuss and review the current HR process and procedures and compliance requirements. We will also work with you to identify any immediate issues and to determine the key performance indicators that are driving performance, productivity and ultimately profit in the business.
    We will then provide a report outlining our findings, proposed recommendations and strategies to deal with immediate issues as well as opportunities for improving performance over the longer-term.

  • STEP 2: Implementation and Training

    We will work with you and your team to integrate the relevant HR solution into your business including, where appropriate:


    » implementing the Employment Hero technology – A system designed to automate and manage the employee lifecycle, employee benefits program, HR reporting, HR compliance and integration of payroll services
    » creating a customised suite of compliant employment contracts
    » creating a customised suite of compliant HR documents used to communicate with employees throughout the employment lifecycle
    » creating a customised HR policies to suit the obectives and needs of the business
    » setting up a performance management system that focuses on the key values, culture and critical KPIs driving performance in your business
    » provide appropriate training of key people to ensure the solution’s value is maximised at both an employer and employee level

  • STEP 3: Ongoing Management

    Our ongoing management services include:


    » compliant on-boarding of employees
    » compliant life cycle management of employees – the right documentation delivered at the right time (probation, pay increases, promotions, transfers, warnings, termination)
    » performance and productivity support including; ongoing strategy reviews, employee surveys, access to on-demand advice, management training and personal development workshops aimed at creating ‘effective leaders’
    » recruitment support and/or management

  • STEP 4: Integrated Advice

    Proactive advice is at the core of the lucent philosophy. We go beyond traditional process and compliance to help our clients implement new and improved methodologies. Our aim is for all our clients to become best of breed employers, have a team that loves what they do, a culture to be envied and ultimately improve their bottom line.

Experience our one-on-one complimentary
business strategy session

Book your session now!

The HR system you, your business and your team deserve!

We have partnered with Employement Hero to offer you all the HR services you can wish for via an unparalleled Cloud Solution. 

Virtual HR Manager – Packages

HR Manager

The business of employee onboarding, offboarding and everything in-between can be a mindfield of changing legislation, compliance rules, paperwork and seemingly endless record keeping. With lucent’s HR Manager package the burden is on us! From Day 1, until the Day they leave your employees are managed effectively and compliantly. This package includes all the tools, processes and expertise needed to manage the lifecycle of your employees. *Please note a once off system implementation cost applies.

Package Includes

From $25

Per Employee/ Month
  • Access to the implemented Employment Hero cloud platform
  • Employee onboarding (additional once-off cost of $199/employee)
  • Standard Employment contracts, compliance letters and HR policies (customisation available on request for an additional fee)
  • Employee resignation, termination and offboarding
  • Ongoing maintenance of employee lifecycle files & HR documents
  • On demand HR advice and support
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Performance Management

Ideally this package builds on the HR Manager package. It is designed for businesses who are serious about getting the most out of their people. Align your HR strategy with your overall business strategy, create a high performing and highly engaged team and watch the productivity and bottomline of your business grow. *Please note a once off system implementation cost applies.

Package Includes

From $695

Per Month / Business (1-20 employees)
  • Setup of a customised performance management system
  • Creation of performance review templates
  • Annual strategic HR plan
  • Launch annual review process
  • Update performance review templates as KPIs or measures change
  • Management of employee satisfaction surveys incl recommendations
  • People management and leadership training for senior managers
  • Ongoing advice, support and mentoring of line managers
  • Maintain integrity of software
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Recruit Lite

If you prefer hiring your own employees, then our ‘Recruit Lite’ package is for you. An end to end support framework, ‘Recruit Right’ will give you the tools required to ensure you get it right, the first time. Our holistic approach does not just focus on the skills and expertise of an individual but more importantly their cultural fit.

Package Includes


Per Recruitment
  • Role & requirements scoping
  • Position description creation
  • Job advertisement preparation
  • Set of tailored interview questions for both phone and face to face
  • Tailored reference check questionaire
  • Online personality profile and cultural fit assessment
  • Advice & support
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Recruit Manager

An end to end recruitment solution. Our premium package includes all the benefits of ‘Recruit Right’ in conjunction with their implementation and management. This package is perfect for the business owner who does not have the time or internal resources to manage this crucial process correctly.

Package Includes


Per Recruitment
  • ‘Recruit Right’ package. Plus:
  • Scoping the role and creating a position description
  • ‘Write and place job ad on Seek
  • Culling Resumes
  • Management of unsuccessful candidates
  • Negotiate terms and conditions of employment for successful candidate
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